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Returns

Refund & Return Policy

Information about returns, defective merchandise, restocking fees and return eligibility.

Need Help With a Return?

Call our team before returning any merchandise.

215-624-6404

info@moultonladder.com

Returns

If we have made a mistake or an item is defective, call 215-624-6404 to arrange the return at our expense. You must have a RMA number (return material authorization) before sending any item back to us. When calling for an RMA# please furnish the packing slip, invoice number and date of original purchase. Returns not due to our error are subject to a 25% restocking fee.

All returns must be shipped back in original packaging in new condition & must not have been used by an employee of your company.

You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or the order is considered complete. No returns are accepted after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.

Important Return Information

5 Days Report defects, shortages or exceptions within 5 days of receipt.
30 Days Returns will not be accepted after 30 days.
25% Restocking fee applies to returns not caused by our error.

Need to Make a Return?

Contact us before shipping merchandise back so we can provide your RMA number.

CALL 215-624-6404


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